At TONIES, we understand that when you order one of our beloved storytelling figures for your child, you’re eager to begin those magical moments of screen-free learning and imaginative play. That’s why we’ve created a seamless delivery process to bring our characters from our New York headquarters to your home as quickly and reliably as possible.
Quick Delivery Facts:
• Processing Time: 1-2 business days
• Global Shipping (excluding some Asian and remote areas)
• Two convenient shipping options
• 15-day return policy from delivery date
Our Shipping Options Designed for Families
Standard Shipping – $12.95
Perfect for when you need those storytelling adventures to begin sooner:
- Carrier: DHL or FedEx
- Delivery Time: 10-15 days after dispatch
- Tracking included for peace of mind
- Recommended for time-sensitive gifts
Free Shipping on Orders Over $50
Great for stocking up on multiple Tonies figures or completing your child’s collection:
- Carrier: EMS
- Delivery Time: 15-25 days after dispatch
- Perfect for budget-conscious families
- Ideal when ordering our “BY AGE” bundles
What Happens After You Order?
Our process is as simple and joyful as our Tonies figures:
- Order Processing: Our team carefully prepares your package within 1-2 business days.
- Shipping Notification: You’ll receive an email with tracking information when your order ships.
- Delivery: Your carrier will deliver your package right to your door.
- Storytime Begins: Watch your child’s face light up as they discover their new storytelling companion!
Our Promise to You
Just as we carefully curate our collections for every developmental stage (from our 0-2 Babies & Toddlers range to our 5-7 Little Kid favorites), we take the same thoughtful approach to delivery. We know these aren’t just toys – they’re tools for developing listening skills, encouraging independent play, and creating cherished family moments.
Should you need any assistance with your delivery, our friendly customer service team is always ready to help at [email protected].
Remember: All orders come with our 15-day return policy, giving you peace of mind with every purchase.
We’re honored to be part of your family’s storytelling journey and can’t wait to deliver the magic of TONIES to your home!