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At TONIES, we believe in creating magical storytelling experiences for children while protecting your family’s privacy as carefully as we design our screen-free audio products. This Privacy Policy explains how we collect, use, and safeguard your information when you visit toniesuskidsstuff.com.

1. Information We Collect

We collect information to provide better services to all our customers – from parents shopping for 0-2 Babies & Toddlers to gift-givers selecting Bedtime Tonies:

  • Personal Information: When you make a purchase, we collect your name, email address, shipping address, payment information (processed securely through our PCI-DSS compliant system), and phone number (optional for delivery updates).
  • Account Information: If you create an account, we store your login credentials and preferences to enhance your shopping experience across devices.
  • Browsing Data: We collect information about how you interact with our site, including pages visited (like our 5-7 Little Kid section or TOYS & BOOKS collection), products viewed, and referral sources.
  • Device Information: We may collect information about the device you use to access our site, including IP address, browser type, and operating system.

2. How We Use Your Information

Just as we carefully craft each Tonie figure, we thoughtfully use your information to:

  • Process your orders and deliver products worldwide (except certain Asian and remote areas)
  • Provide customer support through our friendly team at [email protected]
  • Improve our website and product offerings (like our Preschooler collections)
  • Send you relevant information about your order or account
  • Personalize your experience by recommending products based on age groups you’ve shown interest in (0-2, 3-4, 5-7 etc.)
  • Prevent fraud and enhance security, mirroring the safety standards of our physical products

3. Sharing of Information

We treat your data with the same care we put into designing our Toniebox audio player:

  • Service Providers: We share necessary information with trusted partners who help with payment processing (Visa, MasterCard, JCB, PayPal), shipping, and website operations.
  • Legal Requirements: We may disclose information when required by law or to protect the rights and safety of TONIES and our customers.
  • Business Transfers: In the event of a merger or acquisition, customer information may be transferred as part of the business assets.

We never sell your personal information to third-party marketers.

4. Data Storage and Security

Your security is as important to us as the safety of our products for little hands:

  • All transactions are protected by SSL encryption
  • We are PCI-DSS compliant for payment processing
  • We don’t store full credit card numbers on our servers
  • Data is stored on secure servers with limited access
  • We implement reasonable security measures appropriate for a children’s product company

5. Your Rights and Choices

You have control over your information, just like children control their Toniebox experience:

  • Access & Correction: You can review and update your account information at any time
  • Marketing Communications: You may opt-out of promotional emails while still receiving essential order updates
  • Account Deletion: You can request deletion of your account by contacting our customer service
  • Do Not Track: Our site doesn’t currently respond to “Do Not Track” signals, but we limit tracking as described below

6. Cookies and Tracking Technologies

Like the gentle guidance in our storytelling, we use cookies to enhance your experience:

  • Essential Cookies: Required for site functionality, like remembering items in your cart as you browse from Preschoolers to Back to School sections
  • Performance Cookies: Help us understand how customers use our site to improve it
  • Advertising Cookies: Allow us to show relevant ads for products like our Greatest Hits collection on other platforms

You can manage cookie preferences through your browser settings, though this may affect site functionality.

7. International Data Transfers

As we ship globally (with some exceptions), your information may be transferred to and processed in countries other than your own, including the United States where our servers are located. We ensure appropriate safeguards are in place for these transfers.

8. Children’s Privacy

While we create products for children, our website is not directed at children under 13. We don’t knowingly collect personal information from children under 13 without parental consent.

9. Changes to This Policy

We may update this policy occasionally, just as we update our product lines like Cases Bags and new Tonies figures. We’ll notify you of significant changes through our website or email.

10. Contact Us

For questions about this policy or your data, contact our customer service team at:

TONIES Customer Service
Email: [email protected]
Mail: 1448 Angus Road, New York, US 10038
Response Time: 24-48 hours

Thank you for trusting TONIES with your family’s magical storytelling journey. We protect your privacy with the same care we put into creating our screen-free audio experiences.